Privacy Policy

At Dion's Food, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dionsfood.digital, place orders, interact with our services, or otherwise communicate with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users of our website, mobile interfaces, and any related digital platforms operated by Dion's Food. By accessing or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

1. About Us

Dion's Food is a food business operating in the United States. We are dedicated to delivering quality food experiences and maintaining the highest standards of data privacy and security for our customers and website visitors.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us directly, we may collect personally identifiable information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (where applicable for age verification)
• Payment information (credit/debit card details, billing information processed through secure third-party payment processors)
• Account username and password (stored in encrypted form)

2.2 Order and Transaction Information

When you place orders or engage in transactions through our website, we collect information related to those transactions, including:

• Items ordered and preferences
• Order history and frequency
• Delivery instructions and special requests
• Transaction amounts and payment method types
• Promotional codes or discounts applied

2.3 Usage Data and Website Interaction

We automatically collect certain technical information when you visit or interact with our website. This data helps us understand how our website is being used and improve user experience. This includes:

• IP address and approximate geolocation
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, links clicked, and time spent on pages
• Referring URLs (websites that directed you to our site)
• Search queries conducted on our platform
• Time and date of visits
• Session duration and bounce rate

2.4 Device Information

We may collect information about the device you use to access our website or services, including:

• Device identifiers (such as advertising ID or device model)
• Mobile network information
• Hardware and software characteristics
• Screen resolution and display settings

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and other similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our website. For detailed information about our use of cookies, please refer to the Cookie Usage section of this policy (Section 9).

2.6 Communications and Feedback

When you contact us via email, phone, social media, or submit a review or feedback, we may collect:

• The content of your communications
• Your contact details used to reach us
• Reviews, ratings, and testimonials you submit
• Customer service interaction records

2.7 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you connect or interact with us through those channels
• Third-party delivery or ordering platforms
• Analytics and advertising partners
• Payment processors and fraud prevention services

3. How We Use Your Information

Dion's Food uses the information we collect for several lawful purposes. We do not sell your personal information to third parties. The purposes for which we use your data include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and preferences
• Processing payments and issuing refunds
• Coordinating delivery logistics
• Sending order confirmations, receipts, and delivery updates

3.2 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Sending service-related announcements and notifications
• Resolving disputes and troubleshooting issues
• Communicating changes to our menu, services, or policies

3.3 Analytics and Service Improvement

• Analyzing usage patterns to improve our website and services
• Conducting market research and customer satisfaction surveys
• Testing new features and functionality
• Monitoring and improving website performance
• Understanding customer preferences and purchasing behavior

3.4 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent)
• Personalizing marketing content based on your order history and preferences
• Running loyalty programs and promotional campaigns
• Displaying targeted advertisements through our advertising partners

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting and preventing fraudulent transactions and activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Dion's Food, our customers, and others
• Responding to legal processes, court orders, and government requests

4. Sharing Your Information With Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who assist us in operating our business and delivering our services. These service providers are contractually obligated to keep your information confidential and use it only for the purposes we authorize. They include:

• Payment processors – to securely process your payment transactions
• Delivery and logistics partners – to fulfill and deliver your orders
• Cloud hosting and IT service providers – to store and manage our data infrastructure
• Email marketing platforms – to send communications on our behalf
• Analytics providers (such as Google Analytics) – to analyze website traffic and usage patterns
• Customer support tools – to manage and respond to customer inquiries
• Fraud prevention services – to detect and prevent unauthorized transactions

4.2 Legal and Regulatory Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a court order, subpoena, or legal proceeding
• Responding to requests from law enforcement or government authorities
• Protecting and defending our legal rights or property
• Preventing or investigating possible wrongdoing in connection with our services
• Protecting the personal safety of our users or members of the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer results in a material change in how your personal information is used.

4.4 With Your Consent

We may share your information with third parties in other ways not described above when we have obtained your explicit consent to do so.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Password Hashing: User passwords are stored using strong one-way cryptographic hashing algorithms.
• Secure Payment Processing: We do not store full payment card numbers on our servers. All payment transactions are processed through PCI-DSS compliant third-party payment processors.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and protect our network infrastructure.

5.2 Administrative Safeguards

• Regular staff training on data privacy and security best practices
• Data access policies and confidentiality agreements for all employees
• Periodic internal reviews of our data collection, storage, and processing practices
• Incident response procedures in the event of a data breach

5.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected users as required by applicable United States federal and state law, including applicable state breach notification statutes. Notifications will be provided in a timely manner, typically within the timeframes mandated by law.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act governing consumer protection at the federal level.

6.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you over the past 12 months, including the categories of personal information collected, the purposes for which it was collected, and the categories of third parties with whom it was shared.

6.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you. You can update much of your information directly through your account settings or by contacting us at [email protected].

6.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain certain data where required by law, to complete transactions you have requested, to detect and prevent fraud, or to fulfill other legitimate business purposes permitted by law.

6.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

6.5 Right to Opt-Out of Sale or Sharing of Personal Information

We do not sell your personal information for monetary consideration. However, to the extent that our use of advertising technologies may constitute a "sale" or "sharing" under applicable California law, you have the right to opt out of such practices. California residents may exercise this right by contacting us at [email protected].

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation, biometric data, and financial information) to only what is necessary to provide the requested services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not receive a different quality of service, be charged different prices, or be denied access to our services because you exercised your data privacy rights.

6.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: dionsfood.digital

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to ensure the security of your account and personal data.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Children's Privacy

Dion's Food does not knowingly collect personal information from children under the age of 18. Our website, products, and services are not directed at, marketed to, or intended for children. If you are under 18 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a user under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child under 18 has provided personal information to us, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13. However, because our services are only intended for adults, we apply a higher minimum age threshold of 18 years for all users.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content and advertising.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, session information, and other details to improve your user experience on subsequent visits.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, such as maintaining your session while you browse, keeping items in your cart, and enabling secure login.
• Analytics Cookies: Used to collect anonymous data about how visitors use our website, including pages visited and time spent. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow our website to remember your preferences and provide enhanced, personalized features.
• Marketing and Advertising Cookies: Used to track your browsing habits and deliver targeted advertisements that may be of interest to you across our website and third-party platforms.

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse, delete, or manage cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your preferences, please refer to our full Cookie Policy available on our website at dionsfood.digital.

10. International Data Transfers

Dion's Food is based in the United States, and all data we collect is primarily stored and processed within the United States. However, in the course of operating our business, we may use third-party service providers that process or store data in other countries.

If your personal information is transferred outside of the United States, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable United States privacy laws. These safeguards may include:

• Entering into data processing agreements with our service providers that include appropriate data protection clauses
• Ensuring that service providers adhere to recognized security and privacy standards
• Using encryption and other technical measures to protect data in transit and at rest

By using our services, you acknowledge and consent to the transfer of your personal information to and from the United States and, where applicable, to other countries where our service providers operate, subject to the protections described in this Privacy Policy.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you are entitled to specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). In addition to the rights described in Section 6 of this Privacy Policy, California residents have the following additional protections:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Delete: Subject to certain exceptions, you may request that we delete personal information we have collected from you.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to what is reasonably necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
• Authorized Agent: You may designate an authorized agent to submit a request on your behalf. We may require verification of the agent's authority before processing the request.

To exercise your California privacy rights, please contact us at [email protected]. We will respond to verifiable requests within the timeframes required by applicable California law.

12. Federal Consumer Protection Compliance

Dion's Food complies with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Our data collection, use, and sharing practices are designed to be transparent, fair, and consistent with the expectations of consumers and the requirements of applicable federal law. We do not engage in deceptive data practices, and we strive to honor all representations made in this Privacy Policy.

13. Third-Party Links and Websites

Our website may contain links to third-party websites, services, or platforms that are not owned or operated by Dion's Food. This Privacy Policy applies solely to information collected by our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party site you visit before providing your personal information.

The inclusion of a link on our website does not imply endorsement of the linked site or its privacy practices.

14. How to File a Complaint

If you believe that your privacy rights have been violated or that we have handled your personal information in a manner inconsistent with this Privacy Policy, we encourage you to contact us first so that we may address your concerns promptly.

14.1 Contact Us Directly

• Email: [email protected]
• Website: dionsfood.digital

We are committed to resolving privacy-related complaints in a timely and fair manner. Upon receiving your complaint, we will acknowledge receipt within 5 business days and endeavor to provide a substantive response within 30 days.

14.2 Regulatory Complaints

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with applicable law, you have the right to file a complaint with a relevant government authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection and privacy enforcement.
  Website: www.ftc.gov
  Report fraud and consumer issues: reportfraud.ftc.gov
• California Privacy Protection Agency (CPPA) – for California residents:
  Website: cppa.ca.gov
• State Attorney General Offices: Residents of other states may also contact their respective state attorney general's office to report privacy-related concerns or complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable law. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised policy on our website at dionsfood.digital
• Where required by law or where changes are significant, notify you by email or by displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services following the posting of changes to this Privacy Policy will constitute your acknowledgment of such changes.

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are dedicated to addressing your privacy concerns promptly and professionally. Our team will make every effort to respond to your inquiry within 5 to 10 business days.